Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Braven Help Center
  1. Braven Help Center
  2. Product Support

Report other issue

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"1f3b0b989df6ac8a9d7a1fc9704beb5d36531ef0_lout","branding":{"id":"153","key":"ps","name":"Product Support","portalBaseUrl":"/servicedesk/customer/portal/153"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f85a4ccb-6ad8-4f5e-a203-d77a5581d698/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODE3NDEyZi0zY2UyLTRmOGYtYjEzZi0wOWExMDBjYmQ2OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4NWE0Y2NiLTZhZDgtNGY1ZS1hMjAzLWQ3N2E1NTgxZDY5OCI6WyJyZWFkIl19LCJleHAiOjE3NzI4NzUyNzgsIm5iZiI6MTc3Mjg3NDY3OH0.Q7If8WiXEsuiVbyOsaIznvJJ_QzaV-Yijbq3d-NJxdM&client=3817412f-3ce2-4f8f-b13f-09a100cbd697&mode=fit","logoId":"f85a4ccb-6ad8-4f5e-a203-d77a5581d698","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Braven Help Center \uD83D\uDC4B","sharedPortalName":"Braven Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Braven Help Center \uD83D\uDC4B","sharedPortalName":"Braven Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#142744","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5c8694d0-a9fc-4ec8-8e3b-0a8f17ab57ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODE3NDEyZi0zY2UyLTRmOGYtYjEzZi0wOWExMDBjYmQ2OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjODY5NGQwLWE5ZmMtNGVjOC04ZTNiLTBhOGYxN2FiNTdhYiI6WyJyZWFkIl19LCJleHAiOjE3NzI4NzUyNzgsIm5iZiI6MTc3Mjg3NDY3OH0.eJYVwTFd-EHR9A_R6v-25xqHa28DuocUZKscA-G38YI&client=3817412f-3ce2-4f8f-b13f-09a100cbd697&height=300&mode=fit","bannerMediaApiFileId":"5c8694d0-a9fc-4ec8-8e3b-0a8f17ab57ab","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#142744","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"153","key":"ps","projectId":10604,"serviceDeskId":153,"name":"Product Support","description":"<p>\uD83D\uDC4B\uD83C\uDFFD Hi there! Need help?</p>\n<p>Submit the form below to contact the Product Support team at Braven.</p>","portalBaseUrl":"/servicedesk/customer/portal/153","reqTypes":[{"id":"574","name":"Access Request/Issues","descriptionHtml":"","callToAction":"Access Request/Issues","introHtml":"<p>Submit a request for access and access issues.</p>","icon":10620,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[300,296,299],"key":""},{"id":"575","name":"Assignment","descriptionHtml":"","callToAction":"Assignment","introHtml":"<p>Report any issues encountered with an assignment.</p>","icon":10523,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[299],"key":""},{"id":"573","name":"Attendance","descriptionHtml":"","callToAction":"Attendance","introHtml":"<p>Submit a request to report any discrepancies or issues with attendance records.</p>","icon":10676,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[299],"key":""},{"id":"564","name":"Portal","descriptionHtml":"","callToAction":"Portal","introHtml":"<p>Report any issues or bugs encountered while using the portal.</p>","icon":10467,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[299],"key":""},{"id":"556","name":"Report other issue","descriptionHtml":"","callToAction":"Report other issue","introHtml":"<p>Report any issues or problems not covered by existing request types.</p>","icon":10508,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[300,296,301,299],"key":""},{"id":"568","name":"Surveys","descriptionHtml":"","callToAction":"Surveys","introHtml":"<p>Report any issues encountered with a survey, such as technical problems or errors.</p>","icon":10663,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[296,299],"key":""}],"reqGroups":[{"id":299,"name":"Fellow"},{"id":296,"name":"Leadership Coach"},{"id":300,"name":"Grader"},{"id":301,"name":"Other"}],"orderMapping":{"300":[574,556],"296":[574,568,556],"299":[575,574,573,568,564,556],"297":[585,586,587,584,583,582,581,580],"301":[556]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7cbab0ee-a5ac-31a2-b77d-1c92c626881f","appLinkName":"","appLinkUrl":"","spaceKey":"PSKB","spaceName":"Internal Product Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":153,"kbLinkDomainURLs":["https://braven.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":153,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODE3NDEyZi0zY2UyLTRmOGYtYjEzZi0wOWExMDBjYmQ2OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzI4NzU4NzgsIm5iZiI6MTc3Mjg3NDY3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4ixvKoXlXw3pZXYMvDmpFCQpnCCw_ReZn7LYyh68HSs","targetCollection":"upload-project-10604","endpointUrl":"https://api.media.atlassian.com","clientId":"3817412f-3ce2-4f8f-b13f-09a100cbd697","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":556,"projectId":10604,"issueType":{"id":"10310","name":"General request"},"form":{"name":"Report other issue","descriptionHtml":"","callToAction":"Report other issue","intro":"<p>Report any issues or problems not covered by existing request types.</p>","instructions":"","icon":10508,"iconUrl":"https://braven.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/153/create/556","requestValidateBaseUrl":"/servicedesk/customer/portal/153/validate/556","calendarParams":{"firstDay":0,"date":"2026-03-07T03:11:18-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7cbab0ee-a5ac-31a2-b77d-1c92c626881f","appLinkName":"","appLinkUrl":"","spaceKey":"PSKB","spaceName":"Internal Product Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":153,"kbLinkDomainURLs":["https://braven.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODE3NDEyZi0zY2UyLTRmOGYtYjEzZi0wOWExMDBjYmQ2OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzI4NzU4NzgsIm5iZiI6MTc3Mjg3NDY3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4ixvKoXlXw3pZXYMvDmpFCQpnCCw_ReZn7LYyh68HSs","targetCollection":"upload-project-10604","endpointUrl":"https://api.media.atlassian.com","clientId":"3817412f-3ce2-4f8f-b13f-09a100cbd697","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/153?xdm_e=https%3A%2F%2Fbraven.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlMzVlNjNiYmMyYWJhOTM1MjdmYTQwZGM4MmMzZjMzYjMzNWY3MzFmNzlhYTgwYWVlMzJhOTU5NzE5Yjg3YWQ0IiwiaXNzIjoiNTYxMmY5ZTktZWI1Mi0zMzk2LWFlMjgtMTZmNWZmMDVhYzBmIiwiY29udGV4dCI6e30sImV4cCI6MTc3Mjg3NTU3OCwiaWF0IjoxNzcyODc0Njc4fQ.JTWx86_gYUQKowLg9r-1Efy6uwRSSo1EvDSnM-mLLYA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU2MTJmOWU5LWViNTItMzM5Ni1hZTI4LTE2ZjVmZjA1YWMwZiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2JyYXZlbi5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9icmF2ZW4uYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiUFMiLCJpZCI6IjEwNjA0In19fSwiZXhwIjoxNzcyODc1NTc4LCJpYXQiOjE3NzI4NzQ2Nzh9.H70poa1MJGQDn_YnLAH4bZOJm4S8Ym8rciuH4_oskPs\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://braven.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://braven.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PS\\\",\\\"id\\\":\\\"10604\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PS\\\",\\\"project.id\\\":\\\"10604\\\",\\\"servicedesk.serviceDeskId\\\":\\\"153\\\",\\\"servicedesk.requestTypeId\\\":\\\"556\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://braven.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=braven","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1f3b0b989df6ac8a9d7a1fc9704beb5d36531ef0_lout","baseUrl":"https://braven.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://braven.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3817412f-3ce2-4f8f-b13f-09a100cbd697","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"762923d50cc5466cbf16928ccf98f65b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://braven.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}